“It seems counter-intuitive, but research shows that the “working harder” approach nearly always reduces actual performance because it erodes time spent improving, which erodes long-term capability,” writes Michael Gravier, Ph.D., Bryant University Professor of Marketing, in his latest article in Supply Chain Management Review. Gravier is a regular contributor to the top industry publication.
“What I’m really trying to say is that before blaming others when things aren’t going well, we should assume that we need to focus on the process.” This approach applies to every size and type of organization – from restaurants to classrooms to global manufacturing corporations.
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About Professor Gravier
Michael Gravier, Ph.D., Professor of Marketing at Bryant University, is an expert is global supply chain management. After 12 years as an Air Force logistics officer, he earned his Ph.D. in Marketing and Logistics at University of North Texas, a top 5 logistics program, and now teaches supply chain management and marketing. His contributions have appeared in top media outlets including Fortune, Adweek, and Logistics Management. Gravier also writes a monthly column in Supply Chain Management Review.